Terms of use

These Terms govern the relationship between the operator of kvelo.dev and the User in connection with the Site and the Product. The paid supply of access is governed by a separate document, the Terms of sale.

1. General

1.1. The Provider is Kvelo, developer and owner of the Product. Enquiries: [email protected].

1.2. Using the Site constitutes unconditional acceptance of these Terms. A User who does not accept any part of them must stop using the Site and the Product.

1.3. The Provider may amend these Terms. The current version is published on this page. Continuing to use the Site after a change constitutes acceptance of the new version.

1.4. These Terms are not a contract for paid services. Paid supply is governed by the Terms of sale.

2. Definitions

Site — the pages published at kvelo.dev and its subdomains.

Product (Kvelo) — software and accompanying materials comprising a workspace structure, a set of rules and playbooks, and the tooling that installs and configures them automatically on the User’s own equipment.

Agent — the component of the Product that carries out the User’s tasks on the User’s equipment and in the services the User has connected.

Model — a large language model supplied by a third party (Anthropic, OpenAI and others) on which the Agent runs.

User — an individual using the Site or the Product.

3. Subject matter

3.1. The Provider grants the User access to the Site and, on the conditions set out in the Terms of sale, to the Product.

3.2. The Product is supplied so that the User can install and run it on their own equipment. The Provider does not administer the User’s equipment remotely.

4. How the Product works

This section matters for how responsibility is allocated between the parties.

4.1. The Product is not a Model and does not contain one. The Agent runs on Models supplied by third parties. The User connects a Model themselves, using their own key or their own subscription, and pays the Model provider directly.

4.2. The Provider is not a supplier of Models, does not control their operation, availability, accuracy, completeness or price, has no influence over their terms, and is not answerable for them.

4.3. The Agent runs on the User’s equipment, under the User’s accounts, with the permissions the User granted. The User’s files, conversations and other data remain on their equipment and are not transmitted to the Provider.

4.4. It follows from 4.3 that acts of the Agent are performed by and for the User and are treated as the User’s own acts. The User decides which services the Agent may access, to what extent, and what tasks it is given.

4.5. The User acknowledges that Model output is probabilistic and may be inaccurate, incomplete or wrong. Verifying output before relying on it is the User’s responsibility.

5. The User’s obligations

5.1. The User undertakes to:

• keep their own data and files safe, including maintaining backups;
• maintain the operation and security of their equipment, software and accounts;
• check the Agent’s output before using it, sending it to third parties or making decisions on the strength of it;
• comply with the terms of the services and Models they connect the Agent to;
• use the Product only in ways that are lawful and do not infringe the rights of others.

5.2. The User may use the Product for personal and professional purposes to the extent set out in the Terms of sale.

6. Restrictions

6.1. The User may not:

• resell, transfer, lease or otherwise distribute the access granted to them;
• reproduce, distribute or publish the Product’s materials, including rules and playbooks, as their own;
• decompile the Product in order to build a competing offering;
• use the Product for unlawful acts, distribution of malicious software, or unauthorised access to the information systems of others;
• take any action that impairs the operation of the Site.

6.2. Breach of this section entitles the Provider to terminate access without refund.

7. Intellectual property

7.1. All rights in the Product, including its source code, workspace structure, rules, playbooks, texts, images and the design of the Site, belong to the Provider.

7.2. The User is granted a non-exclusive licence to use the Product for personal and professional purposes, without the right to transfer it to third parties.

7.3. Rights in the output the Agent produces on the User’s instructions, and in the User’s own files and data, do not pass to the Provider.

8. Disclaimer of warranties

8.1. The Product and the Site are provided “as is” and “as available”.

8.2. The Provider does not warrant:

• that the Product will meet the User’s particular expectations, purposes or requirements;
• uninterrupted or error-free operation of the Product or the Site;
• the accuracy, completeness or fitness for use of the output of the Agent or of the Models;
• compatibility with the User’s equipment, software and services;
• the availability of third-party Models and services, or that their terms will remain unchanged.

9. Limitation of liability

9.1. The Provider is not liable for:

• loss, corruption, alteration, deletion or disclosure of the User’s data and files;
• the operation, integrity or security of the User’s equipment, software, networks and accounts;
• the acts of the Agent and any consequence of them, including messages and emails it sends, changes it makes in connected services, and files it creates, alters or deletes;
• decisions taken by the User or by third parties on the strength of the Agent’s output, and the consequences of those decisions;
• loss of profit, loss of revenue, business interruption and any indirect or consequential loss;
• outages, errors, changes of terms, suspension or discontinuation of third-party Models and services;
• the User’s breach of the terms of third-party services or of applicable law.

9.2. The Provider’s aggregate liability on any ground arising out of use of the Product is limited to the amount the User has actually paid the Provider.

9.3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, and nothing affects the mandatory rights a consumer has under the law of their country of residence. Where a particular limitation is not permitted, it does not apply to that extent and the remaining provisions stay in force.

9.4. The User accepts the risks associated with using the Product and agrees that they use it at their own discretion and at their own risk.

10. Personal data

10.1. Personal data is processed in accordance with the Privacy policy and the Data processing consent.

11. Term and termination

11.1. These Terms apply from the moment the User begins using the Site until they stop.

11.2. The Provider may terminate a User’s access if they breach these Terms or the Terms of sale.

11.3. Termination does not release either party from obligations that arose beforehand.

12. Governing law and disputes

12.1. These Terms are governed by the law of the Provider’s place of establishment. This does not deprive a consumer of the protection afforded by mandatory provisions of the law of their own country of residence.

12.2. The parties will attempt to resolve any dispute by negotiation. A written complaint sent to [email protected] is a required first step and is answered within 30 calendar days.

12.3. If no agreement is reached, the dispute is to be heard by the competent court at the Provider’s location, subject to any mandatory rule that gives a consumer the right to bring proceedings in their own country.