Terms of sale

These Terms of sale form the contract under which access to the Kvelo product is supplied for payment. They are a standing offer: paying for access concludes the contract on the conditions below.

1. Parties and acceptance

1.1. The Provider is Kvelo, developer and owner of the Product. Contact details are in section 10.

1.2. The Customer is the individual or organisation that accepts these Terms of sale.

1.3. Acceptance occurs when the Customer pays for access. Paying constitutes full and unconditional acceptance of these Terms of sale together with the Terms of use and the Privacy policy.

1.4. On acceptance the contract is concluded in writing on these conditions.

2. Definitions

Product (Kvelo) — software and accompanying materials comprising a workspace structure, a set of rules and playbooks, and the tooling that installs and configures them automatically.

Access — the ability granted to the Customer to obtain and use the Product, including the access key and installation materials.

Agent — the component of the Product that carries out the Customer’s tasks on the Customer’s equipment.

Model — a large language model supplied by a third party, on which the Agent runs.

3. What is supplied

3.1. The Provider grants the Customer Access to the Product, and the Customer pays for it on the terms set out below.

3.2. The following is included:

• the access key and the materials required to install the Product;
• automatic installation and configuration of the Product on the Customer’s equipment, performed by the Product’s own tooling;
• the pre-configured set of rules and playbooks the Agent works from;
• updates to that set of rules and playbooks for the period stated on the Site at the time of payment.

3.3. The following is not included and is not payable to the Provider:

• the cost of using Models. The Customer connects a Model themselves and pays the Model provider directly;
• supply, rental or administration of the Customer’s equipment and servers;
• bespoke playbooks and integrations beyond the pre-configured set;
• training, consultancy or support beyond the materials included in the Product.

3.4. Installation and configuration run automatically. The Provider does not connect remotely to the Customer’s equipment and obtains no access to the Customer’s data.

4. Price and payment

4.1. The price of Access is the price shown on the Site at the moment of acceptance.

4.2. Payment is a single charge. The contract provides for no recurring payment to the Provider.

4.3. Payment is made by the methods shown on the Site. The Customer’s payment obligation is discharged when funds reach the Provider.

4.4. The Provider may change the price of Access. A change does not affect contracts already concluded.

4.5. Costs of transferring funds, including payment system and bank charges, are borne by the Customer.

5. Delivery of access

5.1. The Provider sends the access key and a link to the installation materials to the email address given by the Customer, within 3 (three) business days of payment being received.

5.2. The Provider’s obligation is discharged when the key and link are sent to the address the Customer supplied.

5.3. The Customer is responsible for giving a correct email address and for being able to receive mail at it. The risk of non-delivery for reasons on the Customer’s side, including a mistyped address or spam filtering, rests with the Customer.

5.4. Access is treated as delivered and accepted without objection if the Customer raises no substantiated objection at [email protected] within 5 (five) calendar days of delivery. No separate acceptance document is produced.

6. Refunds

6.1. If Access is not delivered within the period in clause 5.1 for reasons attributable to the Provider, the Customer may withdraw and claim a full refund.

6.2. Refunds are made by the same method as the original payment, within 10 (ten) business days of the request being received.

6.3. Once Access has been delivered under clause 5.1, the payment is not refundable: the Provider’s obligation has been performed and what was supplied is digital in nature and cannot be returned.

6.4. Clause 6.3 does not restrict any statutory right of withdrawal or refund that a consumer has under the mandatory law of their country of residence, and does not apply to the extent such a restriction is not permitted.

7. Liability

7.1. The parties are liable in accordance with applicable law, subject to the limitations in this section and in section 9 of the Terms of use.

7.2. The Provider is not liable for the operation of Models and third-party services, for the Customer’s equipment and software, for the acts of the Agent and their consequences, or for decisions the Customer takes on the strength of the Agent’s output.

7.3. The Provider’s aggregate liability under this contract is limited to the amount the Customer has actually paid.

7.4. Neither party is liable for failure to perform caused by circumstances beyond its reasonable control, including restrictions on access to Model providers imposed for reasons outside the Provider’s control.

7.5. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

8. Term and changes

8.1. These Terms of sale take effect when published on the Site and remain in force until withdrawn by the Provider.

8.2. The Provider may amend or withdraw them at any time. Changes take effect on publication and do not apply to contracts concluded beforehand.

8.3. The current version is published at kvelo.dev/legal/offer/, with the date of the last change at the top.

9. Other terms

9.1. This contract is governed by the law of the Provider’s place of establishment. This does not deprive a consumer of the protection afforded by mandatory provisions of the law of their own country of residence.

9.2. A written complaint sent to [email protected] is a required first step in any dispute and is answered within 30 calendar days.

9.3. If no agreement is reached, the dispute is to be heard by the competent court at the Provider’s location, subject to any mandatory rule that gives a consumer the right to bring proceedings in their own country.

9.4. If any provision is held invalid, the remaining provisions stay in force.

10. The Provider

Kvelo — developer and owner of the Product.

Website: kvelo.dev

Address for enquiries and complaints: [email protected]